Open Critics to the Management
JKT48 Theater in f(x) has been around for more than a year. There has been a progress in the way JOT management handle members, fans, or many other stakeholders. Though, there are still many downsides that hopefully can be taken care of in the future.
I asked several fans about their opinion and critic about JKT48 theater and management. These fans have come multiple times to theater for the past year. These fans came to many official fans event. These fans also bought many handshake tickets and pile up many CD’s theater versions in their bedroom. They also spread their knowledge and experience about JKT48 on social media. Some of them have the influence to persuade others to come to the theater.
Treat fans as customers
This is probably the most important thing. Customers contribute to JKT48’s success. They line up for theater, spare their monthly income to buy theater tickets, photo packs, attend special events, etc. Customers spend money, in turn for good services. Services are varied from members’ performance to customer treatment. A nice smile and gesture from the ticket sellers and securities are part of customer treatment. They don’t come to theater to be yelled on. So please be nice to every customers, even though they’re just high school students.
Ticket system
Recently JOT has been implementing new ticket system. Now fans can choose green seats or blue seats. JOT also has tested new way of digital ticket verification, even though I don’t know if the testing works out or not.
Several critics related to ticket system are:
- Fans have to redeem their verification ticket as early as possible. Usually the redeem process is closed before 06:30 PM. Hopefully the redeem process can be extended, since not many fans can leave their office at 05:00 PM. Jakarta’s traffic adds another issue for several fans that usually arrive late after 06:30 PM.
- Ladies pay half price of ticket, until certain quota of tickets. This was never informed on ticket sales. Hopefully, this information can be shared on the official website.
- Several fans propose to just erase student’s ticket and pay the same price as adults with the hope of filtering out [tooltip position=”top” title=”British derogatory term meaning a young lower-class person who displays brash and loutish behavior and wears real or imitation designer clothes”]chavs[/tooltip] fans inside the theater. I believe, theater would not become empty because of this. JOT would even receive double amount of payment without increasing the ticket’s price.
- Bingo announcement by theater staff is not always clear. Even though the staff is using a megaphone to announce bingo numbers, the information can’t be listened clearly. Why not use the available LED TV to display bingo numbers?
- Coming to f(x) and getting waiting list number in afternoon is not easy for fans who work in the office. Why not implement waiting list number as part of ticket booking system? Fans who don’t win verification ticket receive a waiting list number in their email. Staff can treat this email the same as the current waiting list number.
Member’s performance
A. Member change in setlist
Fans come to theater to watch their favorite member’s performance. They book a ticket show because their favorite member is in that show. The problem is, an outside event that can’t be predicted, would change the show’s final member list. Sometimes a member become sick, or has to attend urgent matter, so that she can’t attend the show.
I believe fans will understand such matter. They know that not everything could turn out they way they expected. They have also read the terms and conditions during the ticket booking, that member performance could be changed anytime by the management.
During such conditional event, fans would also like to hear clear information about the member change. Usually when that happened, JOT informed the member change on Twitter several hours earlier. Reading the info, fans could later decide whether they want to keep coming to the show or not.
However, there are times that member change is informed just before the show begun. Or even, it was not informed at all. Fans felt that they were lied to by JOT. They have come and paid to see their favorite member, and the member is actually not performing. I believe if such thing happened again in the future, JOT would tweet an apology, and perhaps try to comfort the disappointed fans.
B. Member’s well being
Fans love to see their favorite member’s performance. However, fans also hate seeing their favorite member being pushed on the stage even though she was sick. Fans know that their favorite member has work very hard, but everyone has their limit. Recent consequent events show that many members have fallen sick. Some of them even get hospitalized. Hopefully JOT could take good care of the members, since all of them are their greatest assets.
Most members are still underage, and they have the right to go home early to prepare for school on the next day. Many members are seen leaving from f(x) at 11:00 PM even though the theater show has finished since 09:00 PM. During several live performances on television, many members are seen performed late at night after 10:00 PM. Then they went back to f(x) and leaving for home after midnight, even though they still had school the next morning. Hopefully JOT could have better judgment in choosing show performance for their members, especially the underage ones.
Inside the theater
Several critics from fans related to situation inside the theater are:
- Bad sound system on the back left and back right corner. Fans who sit around these areas would have their hearing hurt after the show.
- Need additional cool air conditioning inside the theater, especially if the theater is quite full.
- There is always annoying fans that scream member’s name a lot. Other fans that sit on the back (including people on reserved seats) would feel disturbed with this kind of behavior. Hopefully security could remind these fans that they’re not the only audiences inside the theater.
- Hopefully toilet break would be allowed again during certain circumstances. Fans could go to toilet during MC session or encore break. Fans that come inside the theater now have their hand or neck marked with UV stamp by security. This mark can differentiate good fans that really go to toilet, from bad fans that want to switch place with their friends.
- Currently, during kageana (introduction speech), a new rule has already been stated that audiences can’t stand on the seat. Hopefully another new rule that oblige user to not wear any kind of hat (or head cover) could also be stated, since many of these head covers block the audience’s views behind them.
Suggestion mailbox
Like the old days, it would be nice if JOT could put up a suggestion mailbox outside of theater. Fans can give insights and comments about recent show or even anything related to theater or management. This will make fans see that JOT would listen to any of fans’ opinion.
Hopefully these critics can help JOT to improve their system and management. I believe fans (as customers) would be willing to help. After all, both management and fans have the same goal, to make JKT48 members success fulfilling their dream.
But then again, as a human, we all are due to some mistakes. So as what Anton Ego would say and what I really hope JOT could prove:
The bitter truth we critics must face, is that in the grand scheme of things, the average piece of junk is probably more meaningful than our criticism designating it so
So anyone want to add any other critics or opinions on the comment section?
The first point must be underlined. We dont go to theater for free, we pay for watching the show. Especially for securities, we pay them for watching the show not get yelled!
Actually, that first point is the one I need to stressed. To be honest, We are pretty lucky that our guests from overseas got into the theater first before an incident I mentioned briefly in this article happened.
Since some of our overseas guests able to speak Indonesian, -as one of the host- I really don’t know how to hide my face if they ever heard that threat from one of the security team (“Gua tabok lo”/”I’ll punch you in the face”) spewed around like it was nothing
All that is left is to send this to the management’s email or mail account.
JOT had been improving a lot, but there is still flaws that are considered fatal (some are mentioned here). It’d be good if they could hear fans’ aspirations at one time.
Even though there is high possibilities that they won’t give a damn, it’s still worth a try.
oh, boy! I just love the header
sorry OOT
wah, kalo kritik ini didengarkan mending manajemennya daftar ISO9001 saja.
JOT sudah layak dapet itu sekarang, apalagi dengan continuous improvement seperti itu.
Mungkin perlu dibuat urutan nonton sesuai tinggi badan
/ kursi penonton dibedain tingginya. Secara badan gw termasuk pendek kalo dibandingin anak sekarang yang tinggi, suka ketutupan orang yang duduk didepan.
JOT guys should have had the “preman” security fired for good. Such a disrespectful behavior cannot be tolerated. Whatever its reason.
May Jkt48 is not only known for its member’s popularity, but also for its management’s hospitality, virtuousity and professionalism.
Totally Agree with this one. *highfive
My suggestion is to have japanese contributors translate this article and spread it via socmed to all JKT48’s fans in Japan and hopefully the AkiP will notice about this.
そんなにジャカルタの運営は良くないのですか？
こういう考えは甘いでしょうか。
運営もJKTと同様に発展途上と考えるのは。
Is JOT attitude so bad?
Is this idea wishful, JOT has been still on the way
to the establishment like JKT48?
JOT need even more stricter to provocative and “hobo”fan, i am agree with punching treatment to them.
For the theater i don’t have any idea ( 0x visit), but no money no honey bunny.
But instead of yelling, they can do other method, don’t they?
For example, when seeing those misbehavior, they can do these set of things:
Firstly, approach the troublemaker.
Secondly, take them somewhere off the others’ line-of-sight.
Thirdly, teach them a lesson or two.
And that’s better than yelling across the damn F4 and creating another ruckus.
I think JOT need to teach/guide fans about “queuing etiquette” so we can have a proper line when we get in to the theater during bingo. Sometimes i feel ashamed to some overseas guests coz we couldn’t queue in a straight line and sometimes (all the times actually) they also cuts into other people’s line. Just a thought
Menurut saya pelayanan dari JOT kurang memuaskan. Seperti saat HS Event. Pelayanan saat pembelian dan penukaran CD sangat lamban. Belum lagi ada fans baru yang belum mengerti tata caranya, saat bertanya kepada salah satu security malah dibentak oleh security tersebut. Saat antrian pembelian CD sesi 5, saat pembeli sesi 5 hampir habis, pembelian CD dan tiket HS sesi 5 malah ditutup. Padahal para fans sudah mengantri sangat lama. HS sesi 7 juga ditutup saat masih banyak fans yang mengantri. Dan ada satu hal yang membuat saya kecewa, saya memesan 2 CD versi Theater. Dan saat CD sudah sampai di rumah saya, salah satu CD tidak ada Trump Cardnya. Harusnya 1 CD versi theater mendapatkan 1 trump card. Semoga kritik dari semua fans bisa dipikirkan dan dicari jalan keluarnya. Terima kasih
Untuk JOT, tolong member yang sedang sakit jangan terlalu di paksakan untuk tampil. Dan perhatikan member yang sudah kelas 3 SMU.
the first point was true
BUT i think the security guys wouldn’t yell if the fans are cooperative to the situations and conditions out there
the first time i went to the theater, it was CHAOS, unfortunately it’s not from the security, but the FANS
frankly, it was just like a bunch of people pushing each other from behind forcing to get in to a shelter from a zombie apocalypse
i think JOT needs more media relations/fan relations
but the FAR fans were waiting for a tv show for JKT48 with the concepts like the AKBingo!
Will JOT read this for sure???
i’m kinda sceptical about it
btw, i wanna JOT do everything on Time. If it stated to be done on 7pm then do it on 7pm. Dont waste my precious Time!
Overall, the opinion and critiscm by the writter is already same as my idea. Some point must be underlined.
1. Treat fans as customer, this is the main point for JOT to be considered. You can see the fact, some securities even the bingo-man (you know who) always showing a not pleased face. You can see the securities on AKB and other sister group in Japan, there are even named as OJS48. Very well treatment to customer, apparently they have a mindset that “Customer is a King”. In japan we don’t seeing like this case, fans over there is very respect to the securities even to the staff. Very well as the feedback for nice treatment from the staff to the fans. Overall I’m not going to compare JKT48 management to their other sister group management as well. But please learn from them
2. “Removing the student price”, IMHO this is a nice idea to stablish the the ticketing matter. I’m pretty sure as the writer said that theater is not becoming empty if this system to be applied.
3. “Bingo announcement is not clear”. Some fans from foreign countries always complained for this. The announcement is always using Indonesian. Using some Display Panel or even using the LED TV to showing the Bingo Number lottery is very appreciated.
4. “Underage member must be considered for not doing any activity over 9PM”, you know this rules is very important matter in other countries like Japan and Korea. Press-media also very strict into this matter
5. “Bad sound system inside the theater”, Yes this is the fact, some fans even foreign guests complaining that some side on the right and left front of the main speaker system is being too loud and pretty hurt on ears. I think the audioman should’ve to balance the loudness entire inside the theater. Not must to be loud, just to be comfort on people ears are better.
*CMIIW*
So, that was some of my opinion. Hopefully the JOT could be to considering all of opinion inside this thread.
Thank you
Oh iya, ada hal lain yang ingin saya sampaikan. Untuk perilisan single jaraknya jangan terlalu dekat. Itu menguras uang para fans yang ingin membeli CD dari JKT48. Dan ada 1 pertanyaan lagi. Untuk Handshake Nasional kapan akan diselenggarakan? Karena pengumuman Handshake Nasional sudah sangat lama. Dan sampai sekarang belum ada informasi lagi mengenai Handshake Nasional. Banyak fans yang sudah memiliki tiket Handshake Nasional karena sudah membeli CD Heavy Rotation. Tapi sampai sekarang keinginan para fans belum terwujud karena pihak JOT yang terus mengulur waktu
Kalau untuk rilis single yang menurutmu rilis terlalu dekat itu subyektif, karena di Jepang sono pun juga begitu, jadi kalau mau cari jalan yang bijak, ya kalau belum ada duit ga usah beli dulu, nabung dulu, toh juga bakal dijual lama di toko kaset. Jadi santai aja tak perlu memaksakan.
CMIIW
This post is meant to deliver critics toward management, not to argue between fans. Please direct your opinion / critics toward management, not toward the other fans. Thank you for your cooperation.
Hello, first time poster here. Excuse me for posting a critics on my first time
I don’t know who responsible with my critics, is it JOT or HITS (I believe it’s HITS but I will post it here anyway) hehe
As a person who’ve never been to theater and only saw JKT LIVE performance once on my city which not Jakarta, my only problem is JKT CD distributing system. I would like to experience the hype of buying new single/album on its very release day just like Jakarta fans when the buy the Theater Version of single. I know, I should be thankful with the delayed release but after these 3 single released, I feel the excitment of waiting the CD release decrease eventually, which it’s only on their 3rd single and I don’t know if i can keep my excitement with another single if one will coming. My point is I would like JOT/HITS/the one who responsible for this to distribute their CDs much more faster or on its very release date.
And my other concern is, we all know even our fandom still growing, but it’s pretty much stable, I really hope JOT will promote JKT to a wider audience, to gather more casual fans/listener. It’s good to see JKT already had a hell lot of fans but wouldn’t it be great if we see JKT loved by Indonesian people in general?
You guys are pointing many good insights and I hope JOT will consider it.
I’m sorry if someone said this already, but I wonder if JKT48 will ever have LOD for their theater performance.
As an overseas fan, I hardly go to watch theater and as for someone who love theater so much, it making me to follow many people in twitter just to see the live report of the theater performance. I really don’t mind paying for it if they can make LOD for their theater performance as iI believe it will surely help those who for example lost the verification and especially overseas fan & maybe “fans luar kota” too.
since most point already stated by commenters above me..
i’ll say my greatest concern about jkt48,
Is it JOT who decides the girl either do the lipsync or singing live??
because you know, i believe most Indonesian prefer live singing, rather than awesome dancing + lipsync.. and my instinct said that this is one of the barriers that makes jkt48 fandom from being adopted by a wider , non otaku young adult audiences…
Yet, I still believe that those girls, are able to do it, live singing + awesome dancing…
I want jkt48 to be known in Indonesia, not as group of dancing lipsynchronizer, but also as a good singer with awesome dancing ability, who overturn most people negative sentiments toward them..
well, I believe that i am not the only one who concern about this, am i ?
Point pertama perlu disoroti tuh, perlakuan staff ke fans (apa lagi yg ga dikenalnya) bener-bener bikin kesel.
saya pernah nemenin temen yg mau nanya wl tp dijawab ketus sambil ga liat muka, si staff sekuriti bilang “besok kesini lagi!”, padahal wl belum dibagikan. Dan saat pertunjukan justru banyak kursi yang belum keisi penuh, sebegitu sombongnya kah mereka ga butuh penonton? apa susahnya sih tinggal bilang nanti dibagikan atau klo habis yah bilang habis. Waktu saya cerita sama teman saya disalah satu forum, ada yang bilang dia juga diperlakukan hal yg sama dengan yg teman saya alami, bedanya staff ini bukan sekuriti, yah kita kenal lah siapa staff ini, emang klo cerita di forum itu belum bisa dibuktikan kebenarannya tapi klo emang bener sempet mikir emang gitu yah prosedur mereka nanggepin pertanyaan customer? dengan bilang ketus “besok kesini lagi” sambil ga liat muka..
Lain kasus waktu saya nganterin teman saya yang non fan mau beli DVD Heavy Rotation (di hari peluncuran saat itu) tapi lagi-lagi dijawab ketus sama si sekuriti “habis!” tanpa liat muka, terus ditanya kapan restock dijawab “ga tau!” (padhal teman saya ini dari luar kota). Gimana mau narik fans baru klo mereka aja bersikap kaya gitu.
Kayanya emang perlu meja informasi khusus dengan staff yang ramah buat ngelayanin customer deh, mungkin si sekuriti merasa dia dibayar bukan buat ngelayanin pertanyaan fans,pfft.
Sama sekuriti kalau didalem theater kerja lah, jangan ikutan nonton pertunjukan. karena yang saya lihat sekuriti (terlebih disamping panggung) justru berdiri menghadap panggung, bukannya mengawasi penonton yang bisa aja berbuat jail.
satu lagi untuk pengumuman launching sesuatu atau event jangan mendadak..
Nice suggestions, lots of things that I’d like to complaint is already on this article.
One more suggestion from me, I think they have to change the chairs. Well… I don’t want to complaint a lot about the chairs and I think I’m also don’t mind with the current chair (although it’s TOO SMALL and makes some part of my body aches).
But, could they just make some stages for the chairs so that everyone who’s come to theater would see the stage clearly. I am not suggest them to change the chairs so that it would turn out to be a Cinema XXI Theater, but at least, think about some way to make people who sit on the back of the theater would see the stage clearly although the person in front of him/her is taller than him/her.
As a woman (whose watching JKT48 show’s quite frequent and sometimes didn’t get the ‘student and woman tickets’ & pay the regular one), sometimes I can’t see the stage clearly or I can’t enjoy watching the show because my view was blocked by the man in front of me because he’s taller or to make it worst, bigger.
Aku salah satu fans yang suka teriakin nama member berkali-kali, tapi, aku tau batasannya kok. Ini berdasarkan pengalaman diri sendiri.
Aku pernah nonton setlist Seishun Girls Team K3, waktu itu aku pernah masuk pake WL dan Pak Udin (security kenalan) bilang nanti di dalem theater duduk di kursi aja, dan aku masuk bareng rombongan fans yang pakai tiket WL. Di dalem Theater, selama show berlangsung, aku teriakin nama member seperti Ikha, Naomi dan yang lainnya (kecuali Chikarina). Di lagu Virgin Love (kalau gak salah) aku panggil namanya Ikha kan, nah, disitu sekuriti yang pake baju ijo kepalanya botak deketin aku terus teriak “Jangan berisik, nanti dikeluarin !” dan setelah itu aku gak banyak teriak lagi. Lho, kan bukan aku aja, yang teriak seperti itu. Aku tau, aku memang berisik. Tapi, member senyum kok, si bapak aja yang gak ngerti.
Pertanyaannya :
Siapa yang seharusnya marah? Aku atau si bapaknya?