A Lesson for Us All
June 28th, I went to f(X) for a farewell party for our dearest author and friend Richardson who will soon go back to where he stationed currently, KL. That day (or in this case, yesterday) was also one of the most important day for fans as that was the day where KIII were performing officially as a team for the first time on the theater.
It is understandable that the theater seat were reserved beforehand by limited amount of fans who were lucky enough and also kinda packed with people hoping for a chance via waiting list. And also understandable that the securities and staffs were doing the best they could in that situation. But there are actually some things that caught my attention yesterday. Something that needed to be addressed and also something that both fans and officials might have to consider for a better future.
Lesson in Politeness
As usual, I went there with my capacity as a prospective customer to their show with me losing the verification stage and hoping a little bit for a waiting list chance to enjoy the show with Richardson and my friends. I came with my Solo batik suit to celebrate Shan’s birthday , a neat jeans and also shoes. Something that I regarded pretty neat for hanging out in any kind of malls.
I arrived at around 3PM and the situation around the theater is pretty empty. I notice a staff wearing a beanie with an ID on his hand talking to his colleagues. I politely asked him,
“Excuse me Sir, I…” (Permisi Mas, Saya..)
My sentences was not even completed yet and without looking at my face, he shove his hand around my face. He just gave me a talk to my hand attitude out of the blue. Baffled by the way he acted, I continued my question still in a very polite intonation,
“My apologies, is the waiting list number is still available Sir?” (Maaf, Apakah waiting list masih ada Mas?)
He then answered my question without even looking at my face and still concentrating to the ID in his hand,
“Are you FAR?” he said referencing whether I came from outside of Jakarta or not. I then answered him with,
“No, but I’m thinking perhaps if the waiting list still a..” (Tidak Mas, tapi mungkin saja Waiting List masih…)
Without waiting for me to finish my sentences, he then just waved his hand stating “No.”
Already knowing what he meant with his gesture, I left the area while saying my thanks to him.
I understand completely if the staffs and the securities were all in high stresses due to demanding and hard to controlled young fans. I understand the pressure they will have to face and I very much understand how bitter they were with the hard to controlled fans. But there’s something inside me that hoping that they would be more polite to their customers AND prospective customers, at least those who asked them politely.
This is my third or fourth time to the theater and I utterly shocked with how they treated their prospective customer at least in this case, me. I understand how stresses they were with the fans behaviour but I can’t imagine if a first timer tourist from one of Southeast Asia nation and able to speak Bahasa Indonesia is getting that kind of treatment out of the blue.
I didn’t have any grudge against that staff nor the securities as a whole, they’ve done a great job in making the theater not so crowded anymore outside of ticket exchange hours. But perhaps a little bit of politeness will do them no harm. Smile at least and see your prospective customer face to face when answering them.
No matter how bitter you are against your customers, they are still a prospective paying customers that needed your hospitality even at the very least. Well, at least just try to smile, a little bit.
I think a polite smiling securities and staffs are very kinky and smexy y’know
I personally will very appreciative to any kind of smiling gestures they could give to any kind of prospective customers.
For us customers? Be polite too! Smile to the securities! Give ’em smile and cross your fingers they will too. Or in worst case scenario like me, just think his waving palm as a gesture of a very good cute and sexy smile
Lesson in Ticketing
It was just shocking for me who rarely went to the theater due to my job to hear some stories from fans today who already got their verification tickets but were not allowed to enter the vicinity.
While hanging out in Starbucks enjoying my sip of iced chocolate and a puff of smoke, some fans came in started to tell me and my guys their experiences which then I recorded on my phone.
They’ve showed us their verification email first before their statement recorded.
Fans H
“We were queuing around 5:30PM and it was still in the time frame for ticket exchange as we usually did. The queue was pretty packed and the staffs already cut the line behind us to ensure that no more queue will be accepted once it is out of the ticket exchanging time frame. But then suddenly, one of the securities came out and told us that the tickets were all sold out. We were very shocked as we already hold the verification email on our hands.”
Fans A
“We were told that all the tickets were all sold out and it was our fault for being there outside of the ticket exchange frame. We were queueing from 5:30PM! It IS still in the time frame they announced!”
Well, I personally don’t know how the ticketing staffs handle the ticket allocation, but one thing that I know and always applicable to daily working environment is that once a customer already got hold of the verification email, they reserve the rights to an entry.
I’ve got reports from them that at least 50 customers who already got their verification emails got rejected while still waiting in the queue area and has been queueing before the ticket exchange time frame ended. For me personally, that doesn’t sounded fair. God knows from where they came from, but the gasoline cost to f(X) is not a cheap one, that’s one thing for sure.
This has somewhat scaring me, a lot. What if I won a verification email, decided to took a taxi to f(X) from Depok and ended up being rejected like that? I lost my rights, I lost a decent amount of money for transportation and I lost a lot of time. Based on those accounts from the fans up there, the prospective customers will always wrong and we won’t and can’t do anything to help it whatsoever. Even for Shan, I will still think that this is a total lost to a business, my business.
I totally clueless if this is a recurring incident or not. But crossing my fingers here, this is a once in a lifetime incident that the officials will try to overcome for the next and future shows. I hope they have the database of how much people winning the verification email and how big the theater capacity can hold.
Or at least reserved some always empty seat for VIPs (Members Family, Executives from the head office) that is NOT counted to the overall theater capacity can hold for customers. Sacrificing your recurring customers and potential prospective customers for VIPs is not a wise move in any kind of a healthy and profitable business.
And for us prospective customers? Well…I think watching My Cute Little Ponies is the only thing we could do in the above case while hoping we could puke rainbows. Or just get your ass ready from 4PM while hoping for the best. Just think of the long queuing as a training to get your ass fuller and sexier. Doesn’t matter if you want to be a wide receiver or tight ends, people loves those with sexy ass.
Lesson in FAR Tickets
If you are not getting verification email for FAR tickets, don’t ever hope too much from Waiting List or just hold your passion to see the girls and cancel your trip for next time.
I met four young boys from Malang who failed to enter the theater due to their high hopes from waiting list and they told me their story.
“We came here around 1 PM to bet our luck with the waiting list entree. And then suddenly there were announcement made that the waiting list will be delayed until around 4 PM due to how crowded today was. We were okay with that condition and we waiting until 4 to get our Waiting List number. ”
“They then announced that no Waiting List will be available today. To be honest, we kinda disappointed since we were promised an entree as a FAR fans by the staffs there.”
Well, took note that promising something will not always ends nicely. Better for them to get the bitter truth (like what they told me but in a much more polite way) rather than being promised of something they couldn’t get. Perhaps if they were explained that the chances of getting the ticket via Waiting List is almost none back then, they won’t be this disappointed with the end results since they knew the risk they took all along.
They told me and Red if they were explained how small the chances will be, they will be going straight back to Malang and not waiting and queueing for that long.
Then I asked them about how the staffs treated them as prospective customers. They said that the staffs were doing an awesome job by making it a little bit organized compared to what they have seen before. They only noted that perhaps if the staffs and securities could be a little bit more polite in handling them, then it would be perfect.
“I really like how the staffs and securities able to make the theater vicinity a nicer place for the others f(X) tenants and customers. But perhaps the way they treated their own customers to clear the way for other customers and tenants is a little bit rowdy if not discourteous. We were just hoping that the securities and staffs could be a little bit nicer to us. They were yelling at the fans and to be honest even though they don’t yelled at us directly, that’s kinda intimidated me as a customer standing near the yelling securities.”
Well, I would shit my pants if I were yelled by those big buffed securities if I was a young boy. Trust me.
At the end of this short interview, they asked us to pose for a picture with their banner. Unfortunately, the picture for one of the youngsters is blurred due to his movement. So yeah, I checked my phone and finds that I actually took three pictures instead of two and one of them is perfect one without any blurry moment.
And this one they took themselves and asked me personally to upload too
I hope that big ass banner doesn’t disturb the audiences in the theater too much the next time they got the chance for watching the show. Well, this is their way to express their love and I have no beef with it as long as it is not disturbing others like yelling a member’s name so loud on wrong occasion (Read: MC) perhaps.
Lesson for those living far away : as I told before, don’t put your hope too much on waiting list. Learn from these youngsters from Malang experience. Be more patient and wait until you win a verification. It may took long, but that’s the way the game went. Play with the game or take the risk, that’s your choice.
Lesson for those “virtually” living far away : Let’s start with ourselves, don’t overabuse your double ID please? Once in awhile is okay but for many shows? come on, don’t be a douche and give those guys who really came from far away places a chance to enjoy the show.
Lesson in Personal Needs
I’m saving the best for last
A friend of mine told me about this rule which I also heard on my show with a very good friend of mine from Singapore, WasshoiJ.
This very genius unwritten rule of “You may not go out even for your personal needs once you enter the theater. Once you out, you are forbade to enter the theater again.”
‘Nuff said, Inhuman.
For me personally and what I suggest you to do : I’d rather go out once my sensitive bladder starting to act out of control and having a peaceful thought on top of those lovely toilet seat while counting how much of money I lost due to my costly excrement. How cool is that? Your excrement now have their own value!
Lesson for Me
I need to try to hold my urge from yapping and whining too much. I did wrote this long article as well as the previous article on how to make yourself smelling good. But in the end of the day, that was just me whining and I still can’t hold my urge from doing that. I’m not yet matured despite of my age and I need to reflect and learn from it. Ciao for now guys, and see you in my next yapping and whining article somewhere in the future
“Once you out, you are forbade to enter the theater again..”
now that is insanely insane
how come they made this bates motel constitution
so the rumour about someone crapping inside the theater is true then???
same with you, if me, prefer to check out earlier for my personal quality time..
Well…just think of that rule as “One way in, no way out” attitude on bed
JOT has shown their unprofessional behavior once again. :/
I guess entering JKT’s bar is need extra cost, luck and patience unless you are VIP guest (Those unchi picture is filthy funny )
May I talk about the lazyness of the emplyees? I suppose they don’t have good enough motivation for their work. Does it depend on salary? or post? or part time or permanent. Actualy I can’t know JOT staff and seculities situation. But I recomend JOT, if needed, the well organized training for the theater related workers, to have. Because they are front person who touch the royal lovers face, body and soul of JKT48. The customers should be the absolute presence. I think all the people working for service industry can agrre with my idea.
D-‘; wuuaaa wuaaa whuuaaaa we’re 48 wotas, we’re special! we wanna be treated specially , wooaa waaaa :-P,
we’re gonna sit around here on the floor , we don’t care that we,re on other people’s way, we’re beautiful 48wotas!
we,re gonna gather around here front of your store
whats that ? we’re damaging your business ? we really care , we’re gorgeous wotas!
let me dance here inside the theatre , i mean we already smell(y) AND look(s) like Oliver McQueen anyway! woohoo baby yeah 48WOTA!!!
I don’t think your comment is really relevant with this article and instead more relevant to the smelling good one Have you checked that one?
he’s trippin..
negative effect from the mixture of codine and paracetamol..
wota is what? f***ing? too many F words
You are correct, I just fixed his comment to be kids friendly. But too many wrong punctuation tho’. I leave it out for the sheer lulz.
I believe what Mister Mugiwara just said is a sarcasm. He didn’t mean to be rude. Am i right, mister?
@mugiwara
dude, you lost? on high?
whatever you take in, you seriously need to reduce the dosage..
I wasn’t paying attention to what the staff said.
But I thought you can’t leave the theater only when the bingo is still on going outside (so that you don’t have incidences where the first people to go in would book seats for their friends and bluff the staff by saying these friends went to the toilet).
When everybody is seated and the show has started, then you are allowed to leave the theater and pee, whatsoever.
The Singapore AKB48 organizers set this rule, so people here are familiar with it. I’m pretty sure this is what JOT meant too.
Maybe people just can’t hear the staff properly during BINGO.
I really hope that my case is a misheard case. Yeah, perhaps that is what JOT meant.
2 months back you can do that, now they change the rule. you can’t out from theater until the show is finished. i still don’t know the reason behind it
just want to share my experience in my 1st theater show that I attend, was the 1st ladies and kids special show. I came all the way from Surabaya. I was planning on taking air asia for fly to Jakarta but mom refused and said i have to get a better airplane so she bought Citylink ticket for me.
I was in Jakarta accompanied by my dad.
When the ticket box open, me and other fans queued to exchange the verification email with the ticket. I won FAR ticket, but surprisingly, they didn’t stamp my ticket with the FAR stamp. It was my first time going to theater and no fans with me to guide me or accompanying me. So i was just there alone with my dad in my side. So to make sure that i got far ticket, i approached to the security and asked if this is FAR ticket. He saw my ticket and didn’t see any far stamp so we went to the ticket box. he showed my ticket to the staff, then the staff stamped my ticket with FAR stamp.
i just thought that was just so unprofessional. I just thought the staff didn’t care much about the ticket type whether it’s general or FAR.
Then when the FAR fans called first, we all queued while the securities call all the general fans to gather and listen to BINGO. after the bingo finished, we FAR fans went to the bag checking and then entered the theater. I got to know 3 fans and we all sat in 3rd row. The most annoying part was, one of female fans in the 1st row holding her samsung galaxy tab and recording the whole show. I know the security was standing near the 1st row and didn’t even warn her the whole show. The girl didn’t interfere my sight to the stage, but it’s pretty annoying seeing ppl breaking the rule.
Well, nice to share your experience,but JOT already well known for their incompetence and lack of attitude , another lesson for FAR ticket holder, always come early, even if the ticketing is not opened yet, second , come early before the theater gate opened, and lastly always make sure that your ticket got stamped… i repeat… got STAMPED as far. if its not.. well.. yell at the staff (thats what i did last time, cuz i know shes trying to tricked me) , any way one of my friend got kicked from the inside theater because the FAR seats are full but obviously He’s holding FAR ticket, and after arguing with the security staff he allowed to sit in General seat, but my friend insisted to have FAR seat, and he just ended up being kicked out from the theater.. poor lad.. if it were.. heheh… I know where and what to do for complaining… afterall we are CUSTOMER and we are protected by LAW and REGULATION by the Gov , so yeah..
got another story to regarding their online Shop at Rakuten, another bad experience with JOT, took me like 3 Month to get my overpaid T-shirt to be delivered. it was a f*cking hell of constant debate on the phone.. Hahahahah..
anyway.. Love the girls.. but I definitely hate JOT… HAHAHAHA
Peace!^^v